Legal
FortuneJack Terms and Conditions
The rules that govern your account, your play and the offers you claim with us, written out in plain language for Canada.
Why These Terms Matter
These FortuneJack terms and conditions set out the agreement between you and us the moment you register an account. They cover how an account is opened, how a balance is held, how a bonus is credited and what we expect from you as a player. Reading them before you deposit is the single best way to avoid a surprise later, especially around wagering conditions or identity checks.
We update this page whenever a rule changes, so the version in front of you is the one that applies to your account today. If a clause here ever conflicts with a promotional page, the specific promotion's own terms take priority for that offer, while everything else on this page continues to apply as written.
Nothing on this page should be read as legal advice for your personal situation. If you are unsure how a clause applies to you, contact our support team before you deposit or wager, rather than after a dispute has already started.
Eligibility and Your Account
You must be at least 19 years old to register an account or place a wager with us, and we may ask you to confirm your age and identity at any point. Opening more than one account under your name is not permitted, and any duplicate accounts we identify may be closed in line with these terms.
Keeping your login details private is your responsibility, and you should never share your password or let anyone else access your account. Our platform supports account verification as part of normal account management, and we may request documents to confirm who you are before certain actions are completed.
If you feel your play is becoming difficult to control, we provide self-exclusion as a way to pause your account for a period you choose. Our responsible gambling page explains how that process works and what support is available alongside it.
A Note on Safer Play
Gambling should stay enjoyable. If it stops feeling that way, self-exclusion and account limits are tools built into your account, not a last resort — use them as early as you need to.
Bonuses, Wagering and Cashback
Any bonus credited to your account, including free spins, is governed by its own promotional terms in addition to this page. Those terms set out which games count toward clearing a bonus and how long you have to use it, and we recommend reading them in full before you opt in to any offer.
Bonus funds are typically subject to wagering requirements before a withdrawal of related winnings is possible, and cashback offers follow the same principle of clear, published conditions. For a full walkthrough of what is currently available, our bonus types page lists the categories of offer we run and how each one is structured.
Account and Bonus Rules at a Glance
| Topic | What applies |
|---|---|
| Minimum age | 19+, verified on request |
| Account limit | One account per person |
| Bonus funds | Subject to wagering requirements set per offer |
| Pausing play | Self-exclusion available from your account settings |
Fair Play, Games and Content
Every game made available through our platform is supplied by independent studios, and our catalogue spans slots, table games and live dealer formats. Titles from providers including Pragmatic, Microgaming, Novomatic, Yggdrasil, Evoplay, Booongo and Nolimit City sit alongside each other in our library, each operating under that studio's own rules of play.
We do not alter how an individual game behaves once it is live, and any dispute about a specific round is handled by referring to that game's own result records. Browsing what is actually on offer is easiest from our games page, where titles are grouped so you can see the full selection before you play.
Attempting to exploit a bug, use automated software to play on our platform, or coordinate accounts to abuse a promotion is a breach of these terms and may lead to an account being closed and funds withheld pending review.
Deposits, Withdrawals and Payment Terms
We support deposits and withdrawals through a range of methods, including Bitcoin, BTC, VISA, Neteller, Skrill, Paysafe and G Pay. Each method carries its own processing characteristics, and the payment screen in your account shows exactly what is available to you at the time you deposit.
Funds must be withdrawn using a method registered to you, and we may ask for account verification before releasing a withdrawal, particularly on larger or first-time requests. Our payment methods page sets out the options in more detail if you want to plan a deposit or withdrawal in advance.
Changes to These Terms
We may revise these terms and conditions from time to time to reflect changes to our platform, our games or regulatory requirements that apply to us. Where a change materially affects your account or an active bonus, we aim to make that change visible on this page and, where appropriate, within your account itself.
Continuing to use your account after an update means you accept the revised terms. If you disagree with a change, your option is to stop using the account and contact support to discuss closing it, rather than continuing to play under terms you have not accepted.