FortuneJack Privacy Policy
This FortuneJack privacy policy explains, in plain language, how information reaches us when a visitor opens our site, creates an account, or gets in touch with our team. We write it in the first person because it describes our own practices, not a general industry standard, and because we believe a policy should read like something a real operator stands behind rather than a form letter nobody wrote.
We serve players across Canada, and this page sits alongside our terms and our cookie policy as one of the places we document how we operate. Where a topic belongs more naturally on one of those pages, we point to it there rather than repeating it here, so each page stays about its own subject.
What Information We Collect
When someone registers with us, we collect the details needed to open and run an account: identifying information supplied at signup, contact details used to reach a player, and records of activity on the account itself. We also gather technical data generated simply by using a website, such as browser type and the pages a visitor views, which helps us keep the platform functioning correctly.
Some information arrives indirectly, through the ordinary mechanics of browsing. Our cookie policy covers that side of data collection in full, including the choices a visitor has over it, so we do not duplicate those details on this page. What matters here is the principle: we collect what is necessary to provide the service and support the account relationship, and nothing framed as optional is treated as mandatory.
Why We Process Account Information
We process account information to run the service a player actually signed up for: setting up a profile, keeping it secure, and responding when someone writes to support. Account verification is one of the capabilities built into how we manage accounts, and it relies on the information a player provides during the relationship with us, used for no purpose beyond that account.
We also offer self-exclusion as part of our account tools, and administering that choice depends on us holding accurate account records so the restriction can actually be applied and honoured over time.
Read about responsible playHow Long We Keep Information
We retain account information for as long as an account stays open, and for a further period afterward where keeping records supports security, dispute handling, or the obligations that come with running an account-based service. We do not fix an arbitrary countdown for every category of data, because different records serve different purposes and some simply need to last longer than others.
A player who wants to understand what happens to their own information, or who wants it reviewed or removed, can reach our support team through the channels listed on the site. We handle each request individually rather than offering a single blanket answer that would not fit every situation fairly.
Sharing Information With Others
We do not sell account information to outside parties for their own marketing purposes. Where information is shared, it is shared narrowly: with the processors and partners that make the service work, such as the systems behind account verification or the channels a player uses to reach support, and only to the extent each of them needs to do its job.
Anyone exploring how to fund or manage an account should note that payment-related information naturally passes through whichever method is chosen; our bonus types page and the account screens themselves explain the mechanics of using the account, while this page stays focused on how the underlying information is handled.
A note on responsible use of your data
We encourage every player to review account and privacy settings periodically, and to use tools like self-exclusion if gambling stops being enjoyable. Protecting personal information and protecting wellbeing go hand in hand, and both are treated as ongoing responsibilities on our side, not a one-time checkbox at signup.
Security Around Your Information
We apply account-level safeguards such as verification steps before sensitive changes are made, and we expect anyone accessing an account to keep their own login details private. These practices work together with account verification, one of the account capabilities we maintain, to reduce the chance of an account being accessed by someone other than its owner.
No single page can describe every technical safeguard in detail without becoming out of date the moment something changes, so this policy focuses on the commitments that matter to a player: we use the information collected for stated purposes, we apply verification where appropriate, and we give players tools, including self-exclusion, to control their own participation.
Your Choices and How to Reach Us
A player who wants to ask about the information we hold, update it, or raise a concern about how it has been used can contact our support team directly; details for doing so sit outside this policy, closer to the account itself. Anyone comparing how we present our offering more broadly can also look at our casino pages, and at how the service appears on a phone or tablet through our mobile casino pages, though neither of those replaces this policy as the place privacy questions are answered.
We may update this page from time to time as our practices or the service itself evolve, and the version published here is the one that applies. Returning to this page periodically is the simplest way to stay current with how we describe our own handling of information.